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Product Trainer
| 发布日期:2008-3-11 |
工作地点:上海 |
| 招聘人数:1 |
学 历:本科 |
| 工作年限:三年以上 |
薪水范围:面议 |
| 外语要求:英语熟练 |
接受简历语言:中文和英文 |
| 职位描述: |
Job Description:
The Product Trainer for Cisco-WebEx delivers online and onsite
customer training programs, classes, and technical training courses
for internal and external customers. The product trainers at WebEx
work on problems to assist customers, team members, and internal
parties to resolve issues.
Major Responsibilities:
The Product Trainer’s responsibilities include, but are not limited
to, the following:
- Deliver training for all product classes and programs as directed
in English and Chinese
- Assist customers by teaching innovative methods for successful
WebEx sessions
- Ability to work independently and with minimal direction
- Participate as a subject matter expert on projects as directed
- Deliver training to direct team as well as other teams within
the Customer Success organization on the latest product/technical
updates or on specific projects as directed
Position Requirements:
- Minimum of 3 years experience with proven success in a training
delivery role;
- Concise and accurate verbal communications as well as active
listening skills were critical;
- Knowledge of various operating systems (Windows, Mac, Unix),
experience with Microsoft products (PowerPoint, Word, Excel, Project)
and basic network skills (firewalls, proxy servers, trace routes,
bandwidth, etc.) are preferred.
- Moderate experience with Instructional Design methodologies
and should be able to develop a course with moderate direction.
- Strong communication and customer service skills are required
as well as advanced organization, time management, and analysis
skills.
- Professional English is a must and fluency in additional languages
is a plus. |
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